Privacy Policy for Lady of Bugs

Effective Date: 11th January 2026

At Lady of Bugs (www.ladyofbugs.co.uk), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal data in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect and process the following types of personal data:

Personal Identification Information: Name, email address, phone number, and other contact details.
Transaction Data: Information related to purchases you make, such as payment details (processed by third-party providers), billing and shipping addresses.
Usage Data: Information about how you access and use our website, including IP addresses, browser type, device type, and location data.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your user experience on our site. For more details, please refer to our Cookie Policy.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To provide and maintain our website – ensuring smooth operation and delivering requested services.
To process transactions – to fulfill orders and provide customer support.
To improve customer service – to personalize and improve your experience with us.
To communicate with you – including updates, promotional offers, or responses to queries.
For legal and regulatory compliance – ensuring that we meet our legal obligations under UK law.

3. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

Consent – when you provide your consent to us processing your data (e.g., subscribing to our newsletter).
Contractual necessity – to fulfil a contract or agreement, such as processing your orders.
Legitimate interests – where our legitimate interests (e.g., improving our services) do not override your rights and interests.
Legal obligation – when required by law.

4. Sharing Your Information

We do not sell your personal data. However, we may share it with third-party service providers to help us run our business, including:

Payment processors – for transactions (e.g., PayPal, Stripe).
Delivery providers – to ship your orders (e.g., Royal Mail, DPD).
Analytics services – to analyse how our website is used (e.g., Google Analytics).
Legal authorities – if required by law or in the event of a legal claim.

All third-party providers are obligated to keep your information secure and use it only as necessary to perform their services.

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy. This means we may keep your data for as long as required by law or to fulfil our contractual obligations.

6. Your Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

Right to access – you can request a copy of the personal data we hold about you.
Right to rectification – you can request that we correct any inaccurate or incomplete data.
Right to erasure – you can request that we delete your personal data under certain conditions.
Right to restrict processing – you can ask us to limit the processing of your data.
Right to data portability – you can request to receive your personal data in a structured, commonly used, and machine-readable format.
Right to object – you can object to the processing of your personal data based on legitimate interests.

To exercise these rights, please contact us at guinladyofbugs@gmail.com

7. Data Security

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page. Please review this Privacy Policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

Lady of Bugs
Email: guinladyofbugs@gmail.com
Phone: 07743 510001
Address: Exeter, UK

Cookie Policy for Lady of Bugs

Effective Date: 11th January 2026

At Lady of Bugs (www.ladyofbugs.co.uk), we use cookies and similar technologies to improve your experience on our website. This Cookie Policy explains what cookies are, how we use them, and how you can manage them.

By using our website, you agree to our use of cookies in accordance with this policy. If you do not agree, you can disable cookies or stop using the website.

1. What are Cookies?

Cookies are small text files that are placed on your device when you visit a website. These files help the website remember information about your visit, like your preferences or login details, for future visits. Cookies may also be used to analyse how you interact with the website and help improve its functionality.

Cookies can be classified into the following categories:

Strictly Necessary Cookies: These cookies are essential for the operation of the website. Without them, some services you have requested (e.g., logging in or making a purchase) cannot be provided.
Performance Cookies: These cookies collect information about how visitors use the website, such as which pages are most frequently visited, or if there are any error messages. This helps us improve the performance and functionality of the site.
Functional Cookies: These cookies allow the website to remember your choices and preferences (e.g., language settings, location) to provide a more personalized experience.
Targeting/Advertising Cookies: These cookies are used to track your browsing habits and provide you with advertisements that are relevant to you. They can also limit the number of times you see an ad and help measure the effectiveness of advertising campaigns.

2. Cookies We Use

We use the following types of cookies on our website:

Essential Cookies: These cookies are necessary for the basic functionality of the website, such as enabling secure login or remembering your cart in an e-commerce store.
Analytical Cookies: We use services like Google Analytics to collect data on how visitors interact with our website. This helps us improve the design and user experience. For example, these cookies might track which pages you visit, how long you stay on each page, and where you came from.
Advertising Cookies: These cookies are used by third-party advertising partners (like Google Ads or Facebook Ads) to deliver more relevant ads to you, based on your browsing behaviour.

3. How We Use Cookies

We use cookies for the following purposes:

To enhance user experience: Cookies help us remember your preferences, such as your language settings or login details, so you don’t have to enter them every time you visit.
To analyse website usage: Performance cookies allow us to gather insights on how visitors interact with our site, helping us identify any issues and optimize the website’s performance.
To deliver personalized content: Advertising cookies help us deliver targeted ads based on your interests.
To ensure website security: Some cookies are used to enhance the security of our site and prevent fraudulent activities.

4. Managing Cookies

You can control the use of cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being sent to your device. However, please note that blocking or deleting cookies may impact your experience on our website, and some features may not function properly.

Here are links to help you manage cookies in popular browsers:

Google Chrome: How to manage cookies in Chrome
Mozilla Firefox: How to manage cookies in Firefox
Microsoft Edge: How to manage cookies in Edge
Safari: How to manage cookies in Safari

You can also manage your preferences for targeted ads via:

Google Ads Settings: Manage your ad settings
Facebook Ad Preferences: Manage Facebook ad settings

5. Third-Party Cookies

We may allow third-party service providers to place cookies on your device. These cookies may be used to gather information about your browsing behaviour on our website and other websites, which may be used to provide you with personalized advertisements or content.

For example, we use Google Analytics, which places cookies to collect data about website usage. For more information on how Google Analytics uses cookies, please visit: Google Analytics Privacy Policy.

Additionally, advertising partners (such as Google, Facebook, or other third-party networks) may use cookies to show you targeted ads based on your browsing activities.

6. Cookie Consent

When you visit our website, we display a cookie banner that asks for your consent to use cookies. You can click on “Accept” to allow all cookies, or you can customize your preferences and select only the types of cookies you’re comfortable with.

You can change or withdraw your consent at any time by adjusting your cookie preferences or through your browser settings.

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page and notify you of any significant changes.